User Researcher


• planning, designing and conducting the usability testing process from developing user recruitment through to test moderation, analysis and reporting.

• conducting research to gather insights for new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design).

• modelling insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps.

• working with managers as required to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.

• working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction.

• applying knowledge in human factors and the user-centered design process to product and service design in an iterative development environment.

• presenting findings and related design/business recommendations and customer insights to senior decision makers.

• promoting user centered design principles and best practice across the organization.

Job Requirements

- Experience of conducting user interviews

- Articulate and intelligent, with solid communication skills

- Computer savvy as they are people friendly

- Probe and search for patterns in users behavior

- Collaborative and good at building relationships

Seniority Level
Entry Level
Job Type
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